John Hopkins University Missing Package Complaints

Johns Hopkins University students have reported missing package complaints, especially during the COVID-19 pandemic when belongings were packed by movers, leading to issues with lost electronics, broken items, and poor communication from the university regarding their stored items. Students are advised to first contact their advisor or the relevant office (like Residential Mail Services for keys, or Institutional Equity for discrimination) and can file formal grievances through the university's Academic Grievance Policy for unresolved issues, though timely responses to general complaints have been a concern for some. 

Common Issues & Solutions:

• Lost/Damaged Belongings (COVID-Era): Students reported significant problems with packed items stored by the university during the pandemic, with issues like missing electronics and broken glasses, and dissatisfaction with the slow response and lack of communication from Housing.
• Mailbox Keys: For lost mailbox keys, contact Facilities Services; there's a replacement fee.
• General Package/Delivery Issues: For immediate help, students should generally start with their academic advisor or the relevant office, as outlined in Johns Hopkins University. 

Formal Reporting & Grievances:

• Start Informally: Try to resolve issues directly with the office involved first (e.g., Residential Life, IT).
• Academic Grievance: If informal attempts fail, file a formal grievance via the university's portal, which is reviewed by the Institutional Grievance Officer (IGO) or School Grievance Officer (SGO).
• Discrimination/Harassment: Report concerns directly to the Office of Institutional Equity (OIE) for faster handling.
• Student Outreach: For general support or if you're unsure who to contact, email [e-mail]. 

Key Contacts (General):

• Academic/Student Issues: Academic Advisor, Student Outreach & Support ([e-mail]).
• IT Issues: myJH Portal for Help Desk tickets.
• Residential Mail: Facilities Services (for keys). 

Remember that while the university has formal processes, students have historically expressed frustration with the speed and effectiveness of communication and resolution for complex issues like missing property.